Help Center
How can we help?
Common questions and private support conversations.
Open Live Chat · Send message or imageWhen will my deposit be added?
After you submit the transaction reference, an administrator checks the payment. Track its status in Deposit Records. A pending request is not yet added to your balance.
Where can I see my withdrawal request?
Open Member → Withdrawal Records. Your request shows the review status. Approved withdrawals are paid manually by the operator.
What if a game does not open?
Check the message on the game page. Games require a connected provider. Contact Customer Service with the game name and time if you need help.
Where are Turnover and Locked Rewards?
Open Member → Turnover or Member → Locked Rewards. Approved deposits, new cashback and referral commission each add 1× cash turnover. Lucky Spin and registration gifts have 1× bonus turnover. Outstanding requirements lock withdrawals.
Are my support messages kept?
Yes. Open Customer Service to see your private conversation, previous messages and image attachments. Support replies appear in the same conversation.
Where is my invitation link?
Open Invite in the bottom navigation. Copy your permanent referral code or share the invitation link.
When can I withdraw a registration gift?
The gift belongs to the inviter and requires 1× eligible turnover. Member → Locked Rewards → Move to main balance transfers the bonus and carries the unfinished requirement into cash turnover. This does not unlock withdrawals. Verified game results must complete the requirement; other withdrawal checks still apply.
Where are my cashback and commission?
Open Reward Center. Eligible cash rewards are credited automatically after final game results confirm the entire tracked deposit cycle was lost. Winning cycles do not qualify.
How can I update my account?
Open Member → My Account for personal information, or Member → Security Center for security settings.